We have a shop premises you can visit at 122 West Street, BS33LT
STORE OPENING HOURS:
MONDAY: Normal hours 9:30-6
TUESDAY: Normal hours 9:30-6
WEDNESDAY: Normal hours 9:30-6
THURSDAY: Normal hours 9:30-6
FRIDAY: Normal hours 10-5
SATURDAY: Normal hours 10-5
SUNDAY: Closed
If you need to contact us, please call our shop number (07939 323625) or email us and a member of staff will assist you.
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RETURNS POLICY
Faulty items can be returned for a full refund (within 28 days of original purchase with receipt). Regrettably, we are unable to offer refunds on non-faulty items*; these may only be exchanged for store credit (within 28 days of original purchase with receipt). Store credit is valid for 60 days.
*Items must be as-new, with all tags attached (unless sold without tags, such as TTouch). For safety reasons, medicinal/holistic and edible items cannot be returned.
For items purchased online, you must adequately package items for transport and return to 122 West Street, BS3 3LT. We recommend you send it as recorded mail as we cannot cover the cost of returned items that are lost in transit. For faulty items, we will cover postage costs, but for non-faulty items, the customer must cover the postage costs. Contact us to arrange a return/exchange. We also accept returns of online purchases in store.
FAULTY HARNESS OR LEAD? Please read this post and check it has definitely not been chewed. If you are confident it hasn’t been chewed please return it instore or via post for us to look at. We are happy to refund or replace faulty items, but may need to contact manufacturers for a second opinion. If you are not sure whether your item is faulty or not, you can always email in some pictures.
PACKAGING: Due to trying to reduce our impact on the planet we use recycled/reused packaging to send out online orders. It may not look fancy and may even look like a parcel you’re not expecting, but the main thing is your goods will be protected from damage.
We aim to ship orders within 3 working days. Please bear in mind we are a small store with a small workforce, so delays may be caused by staff sickness or long post office queues we are unable to spend time in that day.
If you need to contact us, please call our shop number and a member of staff will assist you. If you cannot get through to us, feel free to leave a text or email and we will reply as quick as possible.
HARNESS, MUZZLE AND COAT FITTINGS by appointment: BOOK HERE!
A small booking fee of £5.00 is required to cover the 30 minute appointment.
This fee serves to deter the taking up of our team members time and keeping other customers waiting without supporting our small shop. Our ranges are so extensive now, it is highly unusual for us to have a design that does not work for a dog’s shape. We can order in colours/sizes that are out of stock.
If you do not book a harness fitting then you will need to wait until the next free slot is advisable and you’ll be required to pay the fee prior to fitting.
You can either opt for a hands off harness fitting (where we talk you through it) or have us fit it but with owners maintaining social distance throughout. Your choice should be based on your dog’s emotional welfare (whether you fumbling with a harness for the first time is less stressful than them being handled by an unfamiliar person).
Please keep your dog waiting in the car (especially if they are puppy or if they are sensitive/reactive) and check we are ready to do a fitting for you before bringing them in.
In some instances, small adjustments will need to be made by yourself once your dog starts to move around in the harness, or as they grow in size (if young).
Whilst we endeavor to find the best fit for your dog, the final decision to purchase is your responsibility. We strongly recommend you do not have your dog wear the harness outside until you are 100% happy with how it fits.
VIRTUAL FITTINGS: BOOK HERE!
If your dog is nervous of other dogs and/or people please consider whether bringing them into the shop is best for your dog and those around them. We can recommend and fit harnesses from pictures and you can exchange if not right.
DONATIONS
If your dog has out grown their harness, why not donate it? We collect second-hand harnesses and then donate them to local animal rescues. We’ll take coats too.
SHOP ETHOS
We practise what we preach and strictly stock items and foods that we are happy to use on our own pets.
This includes quality biologically appropriate food, chews and treats, of which we stock a large range of raw (frozen), dry and wet food for dogs and cats. All of our dog toys are considered safe for use and we only stock non-toxic plastics.
We strongly endorse positive reinforcement training and stock a large range of products that will help you positively reinforce your pooch!
We excel in giving top notch nutrition advise. Brands we stock:
RAW: Natural Instinct, Nutriment, Natures Menu, Wilsons and Henley Raw.
DRY: Akela, Eden, Forthglade, Millies Wolfheart, Barking Heads
WET: Natures Menu, Akela, Eden, Millies Wolfheart, Simpsons, Forthglade